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Service management platform

The integrated service solutions that we put in place for our B2B partners are implemented via our service management platform. We invested in developing this leading-edge platform so that we can provide our B2B partners with a solution that is second-to-none.

bona2business_SMP_EN

The service management platform is the logistical and transactional tool for electronic and physical service provision, which customers can access via a variety of channels. The service offering and the degree of process integration between B2B partners and their customers via the platform is custom configured based on partner requirements.

Your service solution will be based on this powerful tool which both provides high customer benefit and facilitates efficient, cost-effective service fulfilment, as well as offering you new ways to interact with your customers.